It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In today’s world, where competition is increasingly strong, it is essential that companies invest in tools that improve their productivity and efficiency. In the
Delivering an exceptional customer experience is essential for today’s businesses. A good product is not enough. If you want to stay afloat in today’s
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Our omnichannel software EVOLUTION offers functionalities that allow greater customization, enabling a positive impact on the productivity of the Contact Center. The goal is
We all know that agent satisfaction directly influences customer satisfaction. Without a good team that presents, advises and accompanies the sale of products, it
Although the main objective of a contact center is to offer the best possible customer service, part of that operation also includes the ability
Middle managers have a fundamental role in our teams. Companies currently seek the help of a manager or team manager with the key skills
Our omnichannel Contact Center software was chosen by Housell to reinforce its omnichannel strategy, mainly due to its versatility and flexibility. With trueIT Systems