The fastest way to connect with your prospects and customers on your website! Don’t let your visitors escape and catch them when they are most likely to buy.
With the EVOLUTION omnichannel software, your leads are easy to reach on your website and your existing customers benefit from an additional real-time channel to get service. Help them do business with you!
Live chat isn’t limited to a text conversation, with the ICR software you can also use video chat and even escalate to a call if need be.
Similar to social networks, live chat channels reduce average handling times as they allow agents to deal with multiple queries at the same time.
Find out straight after the interaction by letting your visitor evaluate your service and apply the feedback to your improvement plan.
Social Customer Service is exploding and for your business, it means a quicker answer, a more natural conversation, the ability to serve multiple customers at the same time and reduced AHT.
Whether your consumers prefer Facebook Messenger, WhatsApp, Twitter or Telegram, the ICR Evolution software will route social media contacts through the universal queue and follow the contact distribution rules you’ve defined.
This 360 view of interactions for each customer will also allow your agents to feel more confident and productive when they deal with queries.
Respond better and faster to a larger volume of emails, with personalised and unified communications. Sounds too good to be true? EVOLUTION makes it a reality!
Receive, route and assign inbound email contacts efficiently to the best suited agents.
Templates are also a great way to reduce response times and increase agent productivity.
Customer service advisors can use pre-approved templates to provide a consistent message, with no typo errors and offering a unified image of your business.
You can also analyze the content of the messages received and configure automated responses to deflect traffic as well as improve First Contact Resolution by providing the most relevant answers automatically.