Reporting & Analytics
The heart of your Contact Center
Easy and immediate access to the relevant information to monitor your contact center operations. EVOLUTION enables you to make the necessary adjustments in real time to maintain your levels of service.
Make smart and strategic decisions with the new Analytics functionality
Enjoy all the information of your Contact Center at a glance: charts, counters and key indicators at your fingertips.
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Real-time monitoring
- Measure the performance of your agents and campaigns and solve any issues quickly and accurately.
- Monitor your contact center operations, manage queues and antes and act quickly when faced with unexpected situations.
- Take advantage of our templates to generate your own and have an even more complete vision.
Analytics
- EVOLUTION Analytics allows you to obtain valuable insights from historical data from your Contact Center and thus discover new opportunities, areas for improvement and generate positive changes in your operations.
- Enjoy a monitoring platform that has multiple styles of graphs and visualizations that you can use for Wallboards.
- Average call duration, number of contacts per agent, waiting time, are some of the key KPIs that you will be able to analyze thanks to EVOLUTION.
Dashboards
- Your supervisors and coordinators can design and share their own dashboards 100% web-based in the most convenient way for them.
- Setting up real-time alerts and tracking the most important KPIs will ensure nothing escapes them.