Dialer
Increase your contact rate and maximize your agents’ productivity
Take your sales to the next level using the different types of dialers available with EVOLUTION and maximize agent productivity.
Dialing modes
Contact more and sell more with multiple dialing modes
Reach out to your leads when they are at their peak of interest and when they want to be contacted. Don’t waste a single business opportunity!
With a wide range of outbound dialing modes available, your campaigns will be more productive and agents more motivated.
Predictive dialer
We have designed predictive algorithms to automatically adjust dialing so that your agents spend more time actually speaking to leads and customers.
Progressive dialer
Automated outbound dialing avoids wastage as EVOLUTION detects dead calls and categorizes numbers to be dialed again later, based on your configuration.
Preview dialer
Some outbound campaigns deserve special attention. With preview, the agent decides when the call is made and can see all the necessary information prior to making the call to have an opportunity to prepare and make an impact.
Agentless mode
An additional mode for your outbound campaigns. The EVOLUTION software will automatically launch calls that will link to an IVR service you define when they’re answered, without using any human resource.
Skills Outbound
Your best agents for your best customers with Skills Outbound by EVOLUTION
Manage agent profiles based on their skills so that you can assign your best customers to your best agents.
Make every contact count!
- Outbound campaigns aren’t just about having the best dialing modes. The EVOLUTION gives you the added benefit of assigning contacts to leads or customers based on skills profiling.
- Increase your sales opportunities by aligning agents based on their strengths, making every conversation more likely to convert without compromising on productivity.
- Employee experience is also enhanced as they’ll naturally be speaking to better suited leads.
Call Progress Analysis
Increased outbound campaign productivity
Don’t keep your workforce waiting for a useful contact and let them spend as much time as possible actually speaking to leads to increase conversion, rather than wasting effort categorizing dead-end calls.
More efficient agents
- Send your productivity through the roof with EVOLUTION. Our software automatically detects calls that aren’t answered, deleted numbers and voicemails.
- Depending on your campaign type, you can decide whether you’d like to leave a message or retry later.
- In addition, you can define the next best action for each type of non-answered call by choosing how many times you should be trying again, how often and when.
Make the Contact Center a leader of your business
Fill out the form to speak with an expert who will assess your case in a personalized way. We’ll email you a link to Calendly to schedule a call.
Download Datasheet about Dialer
