Reach out to your leads when they’re at their peak of interest, when they want to be contacted, and don’t waste a single business opportunity!
With a wide range of outbound dialing modes available, your campaigns will be more productive and agents more motivated.
We have designed predictive algorithms to automatically adjust dialing so that your agents spend more time actually speaking to leads and customers.
Automated outbound dialing avoids wastage as EVOLUTION detects dead calls and categorizes numbers to be dialed again later based on your configuration.
Some outbound campaigns deserve special attention. With preview, the agent decides when the call is made and can see all the necessary information prior to making the call to have an opportunity to prepare and make an impact.
An additional mode for your outbound campaigns. The ICR software will automatically launch calls that will link to an IVR service you define when they’re answered, without using any human resource.
Manage agent profiles based on their skills so that you can assign your best customers to your best agents.
Don’t keep your workforce waiting for a useful contact and let them spend as much time as possible actually speaking to leads to increase conversion, rather tan wasting effort categorizing dead-end calls.