- February 16, 2023
Having a Call Center in a company has a significant impact on its success. A well designed and executed Call Center improves both customer
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- February 14, 2023
It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
- February 9, 2023
In today’s world, where competition is increasingly strong, it is essential that companies invest in tools that improve their productivity and efficiency. In the
- January 31, 2023
Delivering an exceptional customer experience is essential for today’s businesses. A good product is not enough. If you want to stay afloat in today’s
- January 26, 2023
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
- January 5, 2023
Our omnichannel software EVOLUTION offers functionalities that allow greater customization, enabling a positive impact on the productivity of the Contact Center. The goal is
- January 3, 2023
We all know that agent satisfaction directly influences customer satisfaction. Without a good team that presents, advises and accompanies the sale of products, it
- December 27, 2022
Although the main objective of a contact center is to offer the best possible customer service, part of that operation also includes the ability
- December 16, 2022
Middle managers have a fundamental role in our teams. Companies currently seek the help of a manager or team manager with the key skills