Healthcare
Contact center software for the healthcare industry
Digitize your communications to offer patients an intuitive and friendly journey. EVOLUTION offers a safe and agile environment for the contact center to be your greatest ally.
Personalize your answers with the history of each patient
Quickly identify each person and provide your agents with all the information they need to deal with each case. Allow your agents to respond in an agile, close and empathetic way.
Mix of digital and traditional channels at your disposal
Manage all channels from a single interface and from day 1, without extra licenses. Let patients get in touch where and when they need to. Integrate your management systems for an optimal experience.
Intelligent routing to save time and money
Establish priorities, assign interactions according to the agent’s skills, and provide each patient with the support they need in cases that are likely to be highly sensitive.
Offer your patients and agents the best possible experience with EVOLUTION in your contact center
Real cases with real results
Give your patients a satisfying experience whenever they want to talk to you. See how our clients do it:
Security
Security and stability in every interaction
We know that dealing with sensitive information is part of your day to day. That is why EVOLUTION supports a series of standards and protocols designed to eliminate the possible risks of vulnerabilities.
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Supervision
Take full control of your contact center
Monitor the main metrics of your contact center with the Analytics panel: graphs, counters and key indicators at your fingertips.
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Autonomy
Manage your contact center activity with total autonomy
Our management modules allow you to intuitively define your omnichannel flows, define time rules, activate self-service IVR, define call-backs and much more.
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Additional features that you will enjoy in your contact center
- Automated Call Distribution
- Omnichannel blending
- Cloud or on-premise
- Call recording
- Interactive Voice Response
- CRM Integration
Transform the contact center into the protagonist of your business