Case Studies

When our clients win, we win too.

See how our clients use Evolution to improve their customer experience and reach their business goals.

Learn from those we have helped. Check back frequently for updates, and be sure to subscribe to our newsletter to be notified of new case studies and white papers as they become available.

Testimonial BCA

An online vehicle marketplace, BCA Spain found the solution to combine their care channels into a single application with ICR Evolution. A testimonial by Antonio

Success Story Funciona

Funciona is a home repair and assistance service provider working with a network of partners across Spain. They deal with high volumes of inbound calls

Success Story CrediMarket

CrediMarket offers an online comparison service for financial products such as loans, credit cards and mortgages, with over two million users a month. Their financial

Success Story Contesta

Contesta is an outsourced service provider with over 650 employees and well over 10M€ turnover a year. 

Success Story HM Hospitales

HM Hospitales is a leading patient care group in Spain with a dozen hospitals across the country. This project relies on a relationship based on

Success Story BBVA

BBVA is a household name in Spain and LATAM and more generally a financial services giant with over 35 million customers across the world. Their

Success Story BankVision

BankVision is a solution provider for financial services entities and uses ICR Evolution to provide call center services to Banco Agrario de Colombia, which is

Success Story Parc Taulí Hospital

The Parc Taulí Health Corporation is a public entity aimed at providing social and medical support to patients. Their biggest care channel is inbound calling,

Success Story New Spirit Express Services

New Spirit Express Services (NES) is a dominican company specialising in courier services. They are recognized as leaders thanks to their professionalism, efficiency and personalized

Success Story Helados KTC

Helados KTC is a frozen food manufacturer, part of the Carrascal group in Spain. Their contact center makes over 24k outbound calls a month for

Success Story Ingenes Institute

Ingenes is the main assisted reproduction institute in Mexico. The conduct patient research in genetics and human fertility and are backed by the Illinois Fertility

Success Story Finca

Finca sells agricultural and animal care products in LATAM and is based in Honduras. Finca is focused on offering innovative products and services to keep