Licenses

Manage your Contact Center with a single omnichannel license

The Standard license offers the full functionality of our EVOLUTION software. If you need, you can expand your license to fit your needs with Automatic dialing, Agentless module and Chatbot add-ons.

software contact center

Evolution Enterprise Licenses Available 2023

STANDARD

This license provides the full functionality of Evolution Enterprise, except for the Automatic dialing module (progressive/predictive) and the Agentless module.

The number of licenses is calculated by the maximum number of concurrently active users. 

  • Omnichannel Inbound Features
  • Outbound Features (Preview and Auto Preview)
  • Campaign Management, lists and call rescheduling
  • Contact Strategies (Static and dynamic segments)
  • Call categorization
  • APIs and SDKs
  • Blending omnicanal
  • Email, Twitter, Live Chat, WhatsApp, Telegram, Facebook Messenger and more
  • Real Time Monitoring y Reporting
  • Supervisor Desktop
  • Agent Desktop
  • Scripting Tool
  • SDK for integrations: ActiveX, XML, scripting
  • Call recording
  • Agent skills for inbound and outbound contacts
  • Options to display a chosen phone number to the customer
  • Interactive Voice Response (IVR) with voice recognition and text-to-speech in more than 20 languages.
  • Screen pop-ups
  • Checking Robinson lists before calling
  • Intelligent routing based on agent status, queues and service SLAs
  • Web callback
  • Supervisor whisper coaching and barge-in
  • Listen and monitor agent actions in real-time
  • Scheduled Callbacks

AUTOMATIC DIALING

Allows predictive or progressive dialing

The number of licenses is calculated by the maximum number of concurrently active users. This license always requires 1 Standard license.

  • Different dialing modes
  • Campaign management, lists and call rescheduling
  • Agent skills for inbound and outbound contacts
  • Setting of dialing parameters and annoying calls
  • Options to display a chosen phone number to the customer
  • Checking Robinson lists before calling
  • Call categorization
  • Screen pop ups
  • Alternative Phones
  • Static and dynamic segments
  • Real-time monitoring and reporting
  • Blending
  • Desktop Supervisor
  • Call recording
  • Assist agents by whispering and intervening on the call
  • Listen to the conversations and view the screen of the agents in real-time
  • Rescheduled calls
  • Alternative phone numbers
  • Automatic management of failed calls (Call Progress Analysis)
  • Answering Machine Detection (AMD)

Agentless

Agentless dialing mode

The number of licenses is calculated by the number of simultaneous calls that are made concurrently.

  • IVR Call Blasting
  • Call Progress Analisys
  • Interactive Voice Response (IVR) with voice recognition and text-to-speech in more than 20 languages.
  • Answering Machine Detection (AMD)

Evolution Connect

Native integrations with the leading CRMs on the market (Salesforce, Zoho and Microsoft Dynamics).

The number of licenses is calculated by the maximum number of concurrently active users. This license always requires 1 Standard license.

EVOLUTION Connect offers pre-built adapters for Salesforce, Zoho and Microsoft Dynamics, to provide a single environment for your organization to fully capture and manage customer interactions.

If you have any queries about Chatbot, contact the Sales Team.