- December 13, 2022
Our omnichannel Contact Center software was chosen by Housell to reinforce its omnichannel strategy, mainly due to its versatility and flexibility. With trueIT Systems
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- December 2, 2022
How ransomware affects a contact center In any sector, suffering an attack of this type is a real disaster for the organization, but if
- November 29, 2022
Globalization and digitization have caused an important paradigm shift for the integration of new business models, such as BPO (Business Process Outsourcing), a solution
- November 3, 2022
More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft
- October 28, 2022
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
- October 25, 2022
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement
- October 20, 2022
As technology moves on, new jobs and tools appear to streamline functions and improve contact center efficiency. That is why Upskilling is becoming more
- October 11, 2022
In a system where the digital world is systematically integrated into all a company’s processes, it is important not to forget the presence and
- September 29, 2022
The onboarding process of an agent in the contact center is key to optimal incorporation. You must have a plan prior to the employee’s