- February 18, 2021
Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will
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The most complete omnichannel solution in the market
Develop outstanding customer experiences with the EVOLUTION software by ICR
Omnichannel
Everything you need for your conversations with clients to flow seamlessly across channels.
Reporting & Analytics
Monitor operations closely and adjust where needed to maintain your levels of service.
Integrations
Discover how easy it is to interface your existing business apps with EVOLUTION.
Security
Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.
Solutions for all contact center types
Whether you’re an SMB or FTSE100, a utilities or financial services business, whether you have 10 or 600 agents, own a telemarketing or customer service operation, ICR Evolution has a solution to help you tend to your customers´ every need in a productive fashion.
Customer Services
Respond to calls, emails, live chat sessions y social media messages with a single application.
Collections
We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.
Sales & Marketing
Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.
Outsourcing & BPOs
We are very experienced in supporting providers of professional and externalised services across the globe.
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips
- February 1, 2021
Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this approach applies elements and methodologies, in
- November 24, 2020
Do you know what your customers are saying about you? You probably think you have a pretty good idea of their perception of your