The Intelligent Contact Center (R)evolution

Contact center software

Are you looking for omnichannel contact center software? Look no further. We offer a solution that can help you connect with your customers in an efficient, effective and productive way. Our software EVOLUTION is designed for all types of contact centers, allowing you to answer calls, emails, chats and social media messages from one interface, delivering a 100% omnichannel customer service experience.

Choose a complete contact center software like EVOLUTION. We offer the best value for money in the market, unbeatable support and all the benefits of an omnichannel solution. Automate processes, integrate different communication channels and provide a unique and personalized customer service experience quickly and efficiently, for greater customer satisfaction and loyalty.

Our team of professionals is experienced, talented and passionate about our work, dedicated to satisfying our customers by evaluating their needs and transforming them into priorities for future releases of our software.

Why using a contact center software?

If you want to increase the efficiency and productivity of your business, a contact center software is a must-have. With an omnichannel software, you can offer personalized customer service, monitor and control the performance of your agents, manage data, generate reports automatically and create informed strategies to increase your business results.

EVOLUTION is also the ideal software for BPO or outsourcing companies, offering agility and flexibility. It is fully scalable according to the needs of each company, allowing you to plan for growth without complications and control costs at all times. With blending, you can streamline operations by moving agents from one campaign to another, managing several channels within a universal queue and increasing the productivity of your customer service team.

How does a call center software work?

Call center software integrates with your company’s phone system, allowing you to handle and manage all your calls from a single platform. The software also integrates with other tools and systems, so you can work with your current system and enhance productivity.

Once the software is up and running, you’ll have access to a wide range of features that improve the efficiency and productivity of your call center. Call center software tools help manage call queues, handle inbound and outbound calls more effectively, record and monitor calls and all interactions with customers to identify areas for improvement and provide excellent customer service.