The Intelligent Contact Center (R)evolution

Real Omnichannel.
Real Results.

Companies that already trust us

The most complete omnichannel solution in the market

Develop outstanding customer experiences with the EVOLUTION software by ICR

Modules

Three simple applications to optimize your contact center according to your role.

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Voice

Make it easy and agile for your customers to get in touch and give them the service they deserve.

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Dialer

Increase your contact rates thanks to multiple dialing modes.

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Omnichannel

Everything you need for your conversations with clients to flow seamlessly across channels.

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Reporting & Analytics

Monitor operations closely and adjust where needed to maintain your levels of service.

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Integrations

Discover how easy it is to interface your existing business apps with EVOLUTION.

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Security

Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.

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Solutions for all contact center types

Whether you’re an SMB or FTSE100, a utilities or financial services business, whether you have 10 or 600 agents, own a telemarketing or customer service operation, ICR Evolution has a solution to help you tend to your customers´ every need in a productive fashion.

Customer Services

Respond to calls, emails, live chat sessions y social media messages with a single application.

Collections

We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.

Sales & Marketing

Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.

Outsourcing & BPOs

We are very experienced in supporting providers of professional and externalised services across the globe.

Blog & News

The latest ICR Evolution news and thoughts about the contact center world now at your fingertips

Do you know what your customers are saying about you? You probably think you have a pretty good idea of their perception of your
If only I had a personal assistant to help with life management and admin. How many times have you longingly imagined this? Between washing
Contact Center software – This is the main technology tool that enables your contact center to operate productively by providing all the necessary features