The Intelligent Contact Center (R)evolution

Software for a
real omnichannel experience.


Companies that already trust us

Aim for a qualitative leap with our omnichannel call center software

Manage campaigns and contacts of all your customer service channels in a single software. Our solution offers a true customer experience and helps maximize ROI for call centers, wherever you are.


Three simple applications to optimize your contact center according to your role.

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Make it easy and agile for your customers to get in touch and give them the service they deserve.

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Increase your contact rates thanks to multiple dialing modes.

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Everything you need for your conversations with clients to flow seamlessly across channels.

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Reporting & Analytics

Monitor operations closely and adjust where needed to maintain your levels of service.

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Discover how easy it is to interface your existing business apps with EVOLUTION.

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Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.

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Contact us

Ask for a demo of our software for call centers

Omnichannel solutions for all contact center industries

Our software at ICR Evolution has the solution to help all your client needs, whether you are an SME or big company, public or private or you manage telemarketing and customer service projects.

Customer Services

Respond to calls, emails, live chat sessions and social media messages with a single application.


We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.

Sales & Marketing

Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.

Outsourcing & BPOs

We are very experienced in supporting providers of professional and externalised services across the globe.


All our white papers, media and product features, now handy.

Blog & News

The latest ICR Evolution news and trends about the contact center world, now at your fingertips.