- March 16, 2021
In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace
The Intelligent Contact Center (R)evolution
Software for a
real omnichannel experience.
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Aim for a qualitative leap with our omnichannel call center software
Manage campaigns and contacts of all your customer service channels in a single software. Our solution offers a true customer experience and helps maximize ROI for call centers, wherever you are.
Omnichannel
Everything you need for your conversations with clients to flow seamlessly across channels.
Reporting & Analytics
Monitor operations closely and adjust where needed to maintain your levels of service.
Integrations
Discover how easy it is to interface your existing business apps with EVOLUTION.
Security
Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.
Omnichannel solutions for all contact center industries
Our software at ICR Evolution has the solution to help all your client needs, whether you are an SME or big company, public or private or you manage telemarketing and customer service projects.
Customer Services
Respond to calls, emails, live chat sessions and social media messages with a single application.
Collections
We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.
Sales & Marketing
Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.
Outsourcing & BPOs
We are very experienced in supporting providers of professional and externalised services across the globe.
Blog & News
The latest ICR Evolution news and trends about the contact center world, now at your fingertips.
- February 18, 2021
Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will
- January 25, 2021
Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this approach applies elements and methodologies, in