- September 6, 2021
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
The Intelligent Contact Center (R)evolution
Software for a
real omnichannel experience.
Companies that already trust us
Previous
Next
Aim for a qualitative leap with our omnichannel call center software
Manage campaigns and contacts of all your customer service channels in a single software. Our solution offers a true customer experience and helps maximize ROI for call centers, wherever you are.
Omnichannel
Everything you need for your conversations with clients to flow seamlessly across channels.
Reporting & Analytics
Monitor operations closely and adjust where needed to maintain your levels of service.
Integrations
Discover how easy it is to interface your existing business apps with EVOLUTION.
Security
Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.
Omnichannel solutions for all contact center industries
Our software at ICR Evolution has the solution to help all your client needs, whether you are an SME or big company, public or private or you manage telemarketing and customer service projects.
Customer Services
Respond to calls, emails, live chat sessions and social media messages with a single application.
Collections
We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.
Sales & Marketing
Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.
Outsourcing & BPOs
We are very experienced in supporting providers of professional and externalised services across the globe.
Blog & News
The latest ICR Evolution news and trends about the contact center world, now at your fingertips.
- August 24, 2021
We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
- June 23, 2021
Interactive Voice Response (IVR) has been a classic on everyone’s lips when calling call centers but, lately, the tremendous growth in the use of