- June 16, 2022
Employee archetypes in the contact center: why is it important to identify employee archetypes? Identifying the different worker profiles is key to successfully building
The Intelligent Contact Center (R)evolution
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real omnichannel experience.
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Aim for a qualitative leap with our omnichannel call center software
Manage campaigns and contacts of all your customer service channels in a single software. Our solution offers a true customer experience and helps maximize ROI for call centers, wherever you are.
Omnichannel
Everything you need for your conversations with clients to flow seamlessly across channels.
Reporting & Analytics
Monitor operations closely and adjust where needed to maintain your levels of service.
Integrations
Discover how easy it is to interface your existing business apps with EVOLUTION.
Security
Your security is of the utmost importance to us, hence why we protect our software with the most advanced security standards.
Omnichannel solutions for all contact center industries
Our software at ICR Evolution has the solution to help all your client needs, whether you are an SME or big company, public or private or you manage telemarketing and customer service projects.
Customer Services
Respond to calls, emails, live chat sessions and social media messages with a single application.
Collections
We are experts in increasing the productivity of your agents when it comes to debt management and collections activities.
Sales & Marketing
Manage your Outbound campaigns and maximise the potential of each call with our dialing and scripting tools.
Outsourcing & BPOs
We are very experienced in supporting providers of professional and externalised services across the globe.
Blog & News
The latest ICR Evolution news and trends about the contact center world, now at your fingertips.
- June 14, 2022
One more year, at ICR Evolution we are back on track with Evolution Talks II: all the latest news of the contact center sector
- June 7, 2022
WhatsApp Business: advantages of using it in a contact center. Instant messaging in customer service has become an essential tool for managing customer satisfaction