Not only a powerful omnichannel tool for contact centers, but its ability to integrate with off-the-shelf and custom applications as well as existing corporate databases allows you to protect your investments in your infrastructure and increase its potential.
EVOLUTION operates with open standards to interface all your data sources and generate innovative customer experiences.
Our years of experience combined with our Partners’ expertise allow us to support and advise you on the best way to approach integration.
Easily send relevant data from a multichannel interaction directly to your business applications such as CRM or ERP, bringing more accuracy to customer lifetime value and more potential to upselling and cross-selling opportunities.
A few examples of integrations we’ve successfully completed for our clients