Outsourcing & BPOs

A custom software for outsourcers and BPOs

Here at ICR Evolution we know you not only need a stable and flexible solution but also functionalities that are adaptable to your operation with a diverse range of clients. We’d love to help you and be a part of your success story as a contact center!

Gabi Navarro
CEO of ICR Evolution

Flexible and agile

The solution is fully scalable based on your volumes so that you can accomodate increases or reductions in staffing easily and remain in control of costs with our pay per use model.

Increase o reduce your contact center capacity in an agile manner in order to comply with your clients’ SLAs at all times.

Since the implementation of BCA with EVOLUTION, our customer satisfaction index has risen 0.8.”

Antonio Aboy – BCA Spain Marketing Director

Maximum productivity

Use our exclusive blending mode to enable agents to deal with contacts from different campaigns and channels at the same time in the same queue.

Our certified partners are here to support you in maintaining a live service.

A unified, personalized and seamless customer service experience.”

Alberto García – Ilunion CEO

The best value for money in the market

Your clients enjoy all the benefits and available contact channels from day one, included in the licence of your choice, regardless of the type of business or its size.

EVOLUTION is a versatile and reliable solution, highly stable with no service interruptions.

We operate with a light structure and rely on our distribution partners to provide a customized, high-quality service, without the high implementation or maintenance costs of other solutions.

We went for EVOLUTION because the product could provide us a quick implementation and integration of the tools with which we were already working with, all with an optimal level of investment. One fact that positively surprised us was how fast ICR Evolution support team was responding to all our queries. This speeded up the entire process of development and start-up of the system.”

Julio César Gutiérrez – User Service Center Manager, CAU Kuspit