- November 30, 2021
How can an outbound call center help your company? An outbound call center refers to all those customer service actions that aim to offer
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- June 23, 2021
Interactive Voice Response (IVR) has been a classic on everyone’s lips when calling call centers but, lately, the tremendous growth in the use of
- January 25, 2021
Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this Design Thinking approach applies elements and
- December 10, 2020
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
- July 23, 2020
We all know the importance of “big data” and how large amounts of data and its subsequent analysis help us obtain relevant information about
- November 12, 2019
This summer 2019, we released the connector to Facebook Messenger in our ICR Evolution software. Now you can centralize all communications with your customers
- October 25, 2019
Are you a little lost with all the technical jargon for your Contact Center? Don’t miss this glossary: our industry has many acronyms and
- October 14, 2019
Do you know what your customers are saying about you? Meet “social listening”… You probably think you have a pretty good idea of their
- December 11, 2018
As you know, the use of Artificial Intelligence (AI) technologies in the contact center is increasingly widespread. However, its practical implementation is not free