We’ll stop at nothing to help you achieve your goals.
We’re there for you every step of the way. We have a light structure with mighty skills and we’re completely obsessed with customer experience. Something we like to infuse both in our solution and the support we give you.
We’re so keen on making sure that our clients are loving the software that we let you decide what should be in our next product release.
We are software developers from Barcelona, Spain, with over 25 years’ experience supporting clients in their contact center transformation. We are guided by strong principles and integrity to work with you successfully.
We show honesty, empathy and accountability. We’re proud to offer a human touch, provided by experts who know who you are.
Our main goal is to ensure our clients succeed in their endeavors. Which is why any improvement to our solution is thought through with a customer-first mindset.
We want to make complicated simple. So we will never bury you in technical jargón and our solution is easy to use.
You have easy access to our leaders and can speak directly to the people who develop the software. We have a flat structure and your feedback is what matters most.
You’re not just one more client to us, you’re family. We show you the patience, affection and respect you deserve. And yes, sometimes that means a little gumption too!
Forget complex technical chatter, we’re all about transparency and humility. We are committed to being truthful and direct, you’re the one in control.
Hi, very nice to meet you! We’re ICR Evolution, we make software for contact centers. Our team is full of talented and passionate people, who are obsessed with customer and employee experience, new technology and enjoying our daily lives. Just like our omnichannel solution, we are modern, diverse, dynamic and open to the world with a genuine eagerness to help.
Javier Gimeno – COO
From a telecommunications background, as long as there’s coffee, I’m eager to discuss any project, anywhere in the world, that will make clients happy. I’m privileged to be supported by a genius team, keen on growing, innovating and creating a flexible and reliable product that lets us enjoy our free time.
Technologist convinced of the importance of the human factor, I’ve been impulsing innovation for the past 25 years, bringing to life technical solutions that support better communications. Crazy about hiking, I escape to mountains with my wife whenever I can and I´ve gone up the Mont Blanc twice.