About us

Achieve your highest ambitions

Make the choice of a high quality contact center software with EVOLUTION. We offer the best value for money in the market, unbeatable support and all the benefits of an omnichannel solution.

Why ICR

Your success, our mission

We’ll stop at nothing to help you achieve your goals.

Customer-centricity is our heart and soul

We’re there for you every step of the way. We have a light structure with mighty skills and we’re completely obsessed with customer experience. Something we like to infuse both in our solution and the support we give you.

We’re so keen on making sure that our clients are loving the software that we let you decide what should be in our next product release.

Our values and working culture

We are software developers from Barcelona, Spain, with over 25 years’ experience supporting clients in their contact center transformation. We are guided by strong principles and integrity to work with you successfully.

Human

We show honesty, empathy and accountability. We’re proud to offer a human touch, provided by experts who know who you are.

Customer- obsessed

Our main goal is to ensure our clients succeed in their endeavors. Which is why any improvement to our solution is thought through with a customer-first mindset.

Simple

We want to make complicated simple. So we will never bury you in technical jargón and our solution is easy to use.

Approachable

You have easy access to our leaders and can speak directly to the people who develop the software. We have a flat structure and your feedback is what matters most.

Personal

You’re not just one more client to us, you’re family. We show you the patience, affection and respect you deserve. And yes, sometimes that means a little gumption too!

Authentic

Forget complex technical chatter, we’re all about transparency and humility. We are committed to being truthful and direct, you’re the one in control.

We are ICR Evolution!

Hi, very nice to meet you! We’re ICR Evolution, we make software for contact centers. Our team is full of talented and passionate people, who are obsessed with customer and employee experience, new technology and enjoying our daily lives. Just like our omnichannel solution, we are modern, diverse, dynamic and open to the world with a genuine eagerness to help.

Javier Gimeno – COO

From a telecommunications background, as long as there’s coffee, I’m eager to discuss any project, anywhere in the world, that will make clients happy. I’m privileged to be supported by a genius team, keen on growing, innovating and creating a flexible and reliable product that lets us enjoy our free time.

Jordi Costa – CTO

Technologist convinced of the importance of the human factor, I’ve been impulsing innovation for the past 25 years, bringing to life technical solutions that support better communications. Crazy about hiking, I escape to mountains with my wife whenever I can and I´ve gone up the Mont Blanc twice.

Gabi Navarro – CEO

Passionate about technology, business management, my family and open-water swimming. My professional experience in the tech industry includes sales management, consulting, entrepreneurship and multinational leadership.

Marta Castañé – Marketing Director

Humanist and Journalist, I’m a multi-passionate creative. From documentaries to crafting persuasive marketing content, I enjoy adding enthusiasm to empower communication. Creating messes in an orderly environment, combined with some yoga, keeps my mind healthy.

Olga Mellado – CFO

Always eager to learn, specially about business and management, I adapt my professional experience to any specific circumstancies in order to evolve and achieve new challenges. And when possible, going scuba diving gives me the opportunity to travel to another exciting worlds