Why ICR Evolution
We’ll stop at nothing to help you achieve your goals.
We’re there for you every step of the way. We have a light structure with mighty skills and we’re completely obsessed with customer experience. Something we like to infuse both in our solution and the support we give you.
We’re so keen on making sure that our clients are loving the software that we let you decide what should be in our next product release.
We are software developers from Barcelona, Spain, with over 25 years’ experience supporting clients in their contact center transformation. We are guided by strong principles and integrity to work with you successfully.
We show honesty, empathy and accountability. We’re proud to offer a human touch, provided by experts who know who you are.
Our main goal is to ensure our clients succeed in their endeavors. Which is why any improvement to our solution is thought through with a customer-first mindset.
We want to make complicated simple. So we will never bury you in technical jargon and our solution is easy to use.
You have easy access to our leaders and can speak directly to the people who develop the software. We have a flat structure and your feedback is what matters most.
You’re not just one more client to us, you’re family. We show you the patience, affection and respect you deserve. And yes, sometimes that means a little gumption too!
Forget complex technical chatter, we’re all about transparency and humility. We are committed to being truthful and direct, you’re the one in control.
We’re ICR Evolution, we make software for contact centers. Our team is full of talented and passionate people, who are obsessed with customer and employee experience, new technology and enjoying our daily lives.
Just like our omnichannel solution, we are modern, diverse, dynamic and open to the world with a genuine eagerness to help.
Aitana Arias – CMO
I like to focus on metrics and strategy but always leaving room for creativity and branding. I’m in charge of making the perfect match between audience and
contents. My motto: Wanderlust. I have lived in 4 different countries and traveled to 40. When I am not traveling, I spend my free time between hiking and crossfit.
Jordi Costa – CTO
Technologist convinced of the importance of the human factor, I’ve been impulsing innovation for the past 25 years, bringing to life technical solutions that support better communications. Crazy about hiking, I escape to mountains with my wife whenever I can and I’ve climbed the Mont Blanc twice.
Olga Mellado – CFO
Always eager to learn, specially about business and management. I adapt my professional experience to any specific circumstances in order to evolve and achieve new challenges. Whenever it’s possible, going scuba diving gives me the opportunity to travel to another exciting worlds.