- November 15, 2022
Do you want to know how to face the new digital scenario of your contact center? In this post, we tell you steps to
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- November 10, 2022
What is a call center? When we talk about customer service, call center and contact center are the most common terms that come to
- November 8, 2022
Attracting new customers and increasing loyalty are two of the main objectives of a contact center. Providing good service is essential to increase the
- November 3, 2022
Presentamos otra novedad en 2022: nuestro conector para CRMs, EVOLUTION Connect, que ofrece integraciones pre-built con CRMs líderes: Salesforce, Zoho y Microsoft Dynamics. Gracias
- October 28, 2022
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
- October 25, 2022
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement
- October 20, 2022
As technology moves on, new jobs and tools appear to streamline functions and improve contact center efficiency. That is why Upskilling is becoming more
- October 13, 2022
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,
- October 11, 2022
In a system where the digital world is systematically integrated into all a company’s processes, it is important not to forget the presence and