Blog - ICR Evolution - Software para Call Center Omnicanal

October 6, 2021

Keeping high-quality service standards when working remotely

Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so

September 29, 2021

Call center or Contact center, much more than just a tool for your company

It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but

September 6, 2021

Still not using WhatsApp Business?

Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that

August 24, 2021

5 tips to cooperate with marketing and sales to maximize the success of your contact center

We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated

June 23, 2021

Can IVRs continue to exist with the emergence of chatbots?

Interactive Voice Response (IVR) has been a classic on everyone’s lips when calling call centers but, lately, the tremendous growth in the use of

May 21, 2021

Digital customer experience: a transformation in customer service

The Digital Customer Experience (DCX) is a key element within the current context of digital transformation of companies. Therefore, if you do not want

April 11, 2021

How to use Webchat in your Contact Center to achieve success

Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without

March 16, 2021

Omnichannel: the business imperative to sell more

In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace

February 18, 2021

The future of voice assistants in Contact Centers

Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will

Blog & News

Keeping high-quality service standards when working remotely

Call center or Contact center, much more than just a tool for your company

Still not using WhatsApp Business?

5 tips to cooperate with marketing and sales to maximize the success of your contact center

Can IVRs continue to exist with the emergence of chatbots?

Digital customer experience: a transformation in customer service

How to use Webchat in your Contact Center to achieve success

Omnichannel: the business imperative to sell more

The future of voice assistants in Contact Centers

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