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Do you know what your customers are saying about you? You probably think you have a pretty good idea of their perception of your

If only I had a personal assistant to help with life management and admin. How many times have you longingly imagined this? Between washing

Contact Center software – This is the main technology tool that enables your contact center to operate productively by providing all the necessary features

Here at ICR Evolution, we know that employee experience (EX) is just as important, if not more, as customer experience (CX). Retaining your employees

Who hasn’t desperately waited on the phone for ages to speak to someone, wishing for the annoying hold music to stop? Who hasn’t considered

To keep providing great service to your customers, and in turn keep your business profitable, it is essential to know how your customers as

A KPI or Key Performance Indicator is defined as a metric that allows for the measurement of the efficiency of something you’re doing. In

Whether you run a telesales outbound call center or an omnichannel inbound contact center (or both), having scripts or at least a guide to

As we’re considering the purchase of a product or service, we’re bound to need more information, and this may be even more common in