Blog - ICR Evolution - Software para Call Center Omnicanal

January 20, 2022

History and evolution of the call center

History and evolution of the call center. That call centers have transformed the way of doing business and communication between a company and its

January 18, 2022

Why use WhatsApp or Telegram for customer service in a contact center?

Why integrate Whatsapp or Telegram in a contact center? By now we are all clear about the importance of social media, email and instant

January 13, 2022

RPA solutions for automation in the contact center

RPA automation solutions in a contact center. We have already spoken on different occasions about digital transformation and all that it entails: new routines

January 11, 2022

User self-service, key in the call center

Customer self-service in the call center. Much has changed in recent times. A few years ago it seemed impossible that self-service in customer service

January 6, 2022

3 pain points in your contact center and how to work them out

Pain points in your contact center. We have already told you on a previous occasion the importance of the role of professionals in charge

January 4, 2022

The importance of the contact center in the phygital era

Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical

December 30, 2021

What can 5G connectivity bring to our contact center?

How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”

December 28, 2021

Three technologies that have boosted the contact center

What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part

December 23, 2021

Call center outsourcing: what solutions does it you offer to your company?

Call center outsourcing, what solutions does it offer to us? Globalization and competitiveness are today, more than ever, present in the business universe. In

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