Blog & News

In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace

Would we enjoy the human touch of voice assistants when they are not real? The growing technology behind artificial intelligence and machine learning will

Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this approach applies elements and methodologies, in

Do you know what your customers are saying about you? You probably think you have a pretty good idea of their perception of your

If only I had a personal assistant to help with life management and admin. How many times have you longingly imagined this? Between washing

Contact Center software – This is the main technology tool that enables your contact center to operate productively by providing all the necessary features

Here at ICR Evolution, we know that employee experience (EX) is just as important, if not more, as customer experience (CX). Retaining your employees

Who hasn’t desperately waited on the phone for ages to speak to someone, wishing for the annoying hold music to stop? Who hasn’t considered

To keep providing great service to your customers, and in turn keep your business profitable, it is essential to know how your customers as