- March 2, 2023
El Servicio de Atención al Cliente es una parte vital de cualquier negocio. Los clientes esperan recibir un servicio rápido, eficiente y personalizado, y
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- February 28, 2023
In the digital age, contact centers have evolved to keep up with changing consumer expectations and needs. With the growing popularity of online customer
- February 16, 2023
Having a Call Center in a company has a significant impact on its success. A well designed and executed Call Center improves both customer
- February 14, 2023
It is highly likely that the words Contact Center and Call Center are part of your everyday vocabulary and sometimes you use them as
- February 9, 2023
In today’s world, where competition is increasingly strong, it is essential that companies invest in tools that improve their productivity and efficiency. In the
- February 2, 2023
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the
- January 31, 2023
Delivering an exceptional customer experience is essential for today’s businesses. A good product is not enough. If you want to stay afloat in today’s
- January 26, 2023
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
- January 19, 2023
Contact centers are a key point of interaction between the company and the consumer. Therefore, they must be able to establish fluid communication in