Social Customer Service
Timely monitoring of mentions of a brand or a company’s products on social media can make the difference between creating loyal customers and viral disasters
EVOLUTION can query your CRM or other information systems to determine customers’ contact preferences, permissions, importance and other vital details to determine which communication channel is best for contacting them.
EVOLUTION automatically detects when customers reach out to you on social media to request service, ask questions or report issues, and routes those queries to the agent best placed to deal with them.
Connect through the world’s most popular platform
Establish fluid communications through the app used by millions of people around the world.
Take advantage of built-in features like quick replies and enrich communication with photos, videos, and more.
We work with an official WhatsApp Business API provider that hosts the data in their data centers. The API is GDPR compliant and secure with WhatsApp end-to-end encryption.
This app is chosen as the main communication channel by millions of people, due to its high security and data protection.
From one-way communication to marketing, advertising and segmentation campaigns. Send audio, text, images and videos to facilitate the conversation.
With Telegram, your Contact Center will be prepared to receive queries in case WhatsApp or other channels fail.
Increase engagement with your millennial and centennial customers.
Did you know that 80% of users decide whether to buy a product or service after a search on Instagram?
Send and receive messages, images, videos and audio for fluid and close communications.
Instagram is the queen of brand communication. Take advantage of this channel to sell but also to build community.
Facebook has more than 1,300 million users, and many of them take advantage of this platform to contact companies
Don’t keep anyone waiting. Set up automatic replies to guide your customers through the next steps.
Take advantage of this social media channel to provide quality information, such as time schedules, products, answer FAQs and more.