Modules
Better management
Three simple applications to optimize your contact center according to your role.
Agent
Develop a team of superagents!
WebAgent allows your contact center agents to view real time customer data as well as all the necessary elements to improve their performance.
Contact History
Enhance your customers’ experience with immediate contact history display. Not having to repeat why you’re calling and being easily identified are huge levers in customer satisfaction!
Interaction in real time
Your agents are empowered to provide the best service. They can focus on personalizing interactions, making each contact a unique and special experience for both the customer and your employee.
The best part?
All of this happens regardless of which channel the customer reached out through thanks to the omnichannel functionalities we offer in the EVOLUTION software.
Manager
Simpler and faster contact center management
Interact with your customers on Twitter, WhatsApp, Facebook Messenger and Telegram completely integrated in your omnichannel contact center.
100% web interface
Manager offers a unique 100% web-based interface that enables an easy configuration of your services, agents and skills, as well as measuring customer satisfaction and team productivity.
SLA compliance
With Manager, your supervisors monitor SLA compliance, agent activity and overall productivity in real time. They can also set up their own dashboards to view all the key information at a glance.
Responsive
Manager works from anywhere -using a desktop, a laptop or a tablet- so that no activity or sudden spike goes unnoticed, making your supervisors more agile and reactive.
Designer
No more time wasted with complex developments
Designing your Self Service, defining omnichannel contact routing or creating screen pop-ups no longer has to mean lengthy and technical developments. Now you can do it all from the simple Designer interface.
Omnichannel software
Enhance your customers’ experience with immediate contact history display. Not having to repeat why you’re calling and being easily identified are huge levers in customer satisfaction.
No limitations
Thanks to an easy-to-use interface that uses market-standard technology and a simple drag & drop system with no propietary language, Designer allows you to define how you operate your contact center, from opening times to callback configuration. All with no prior technical knowledge!
Save Time
Test your designs before going live with them so that you can identify and correct any weaknesses or bottlenecks and launch changes without having to stop your operation.