It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
Tag: Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
The classic model of office hours has evaporated from practically all companies and every day more of us realize that being present in the
The COVID-19 virus has unleashed a global crisis in a few weeks, leading many countries to take extreme measures in the workplace since the
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
Contact centers are still very necessary today so that any company can maintain fluid contact with its customers and users. It is a resource