- December 1, 2021
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
Tag: Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- November 18, 2021
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
- September 6, 2021
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
- October 13, 2020
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
- June 17, 2020
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
- May 6, 2020
The classic model of office hours has evaporated from practically all companies and every day more of us realize that being present in the
- April 23, 2020
The COVID-19 virus has unleashed a global crisis in a few weeks, leading many countries to take extreme measures in the workplace since the
- March 24, 2020
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
- March 10, 2020
Contact centers are still very necessary today so that any company can maintain fluid contact with its customers and users. It is a resource