Tag: Contact Center

The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.

Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
Contact centers are still very necessary today so that any company can maintain fluid contact with its customers and users. It is a resource