RPA automation solutions in a contact center. We have already spoken on different occasions about digital transformation and all that it entails: new routines
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Customer self-service in the call center. Much has changed in recent times. A few years ago it seemed impossible that self-service in customer service
Pain points in your contact center. We have already told you on a previous occasion the importance of the role of professionals in charge
Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical
How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”
What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part
Call center outsourcing, what solutions does it offer to us? Globalization and competitiveness are today, more than ever, present in the business universe. In
Why integrate social networks in your contact center? At this stage of the game, few doubt the important role that social media play in
What are the predictions for contact center in 2022? The complex situation that the world had to face due to the pandemic tested many