If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an
Tag: Customer Experience
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the
A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but