The routing system and the skills of the agents are two factors that have a high impact on the success of a contact center.
Category: Innovation
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
First Contact Resolution (FCR) is not just a performance indicator; It is the key to building strong relationships with customers from the first contact.
The purpose of any call center is to provide a 100% satisfactory experience to the customer – or potential customer – who comes to
In the dynamic world of customer service, the ability to adapt to the latest trends is essential to deliver experiences that live up to
In the competitive world of real estate, effective communication is key to success. Real estate professionals face the need to manage multiple clients, properties
Providing exceptional, personalized customer service can make a huge difference between a successful transaction and an unhappy customer. Today, in the digital age, social
Customer service is crucial for any business, and in the digital age, this includes social media as well. Instagram, one of the most popular
In an increasingly dynamic and changing world of work, it is no longer enough to have a university degree to guarantee good professional performance.
One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service.