Burnout syndrome in your call center? We all know that day-to-day life in a call center is hectic: calls, interactions with a wide range
Category: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an
Business Process Outsourcing (BPO) plays a crucial role in managing business operations. They are key partners in professionalising areas and tasks that companies strategically
Want to know how to motivate your call center team? We understand work motivation as the ability of a company to keep its employees
Customer Service plays a critical role in customer satisfaction and loyalty across all sectors worldwide. Retail and services are no exception. The experience a
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,
What is an inbound call center? Attracting and retaining our customers is, without a doubt, one of the premises and challenges that we want
In the contact center environment, where large volumes of confidential information are handled, data protection has become the central axis of the entire business’s
Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a