Effective communication management in the educational sector is essential to ensure a positive experience for both students and teaching staff. In this context, the
In the complex universe of insurance companies, excellence in customer service stands out as an unavoidable necessity. How can an insurer stand out and
First Contact Resolution (FCR) is not just a performance indicator; It is the key to building strong relationships with customers from the first contact.
Customer satisfaction is an absolute priority in today’s business world, that’s clear. We understand that customers’ demands are increasing. Customers know that companies can
Inbound is the customer service strategy in which the contact center receives calls, emails or other ways of contact from customers seeking information, assistance