Customer service: what is customer lifetime value? New times, new habits. In any company, regardless of the sector, getting new customers is essential. However,
Call center: the importance of the employee experience. We have already talked on many occasions about the changes that customer service is experiencing in
New customer service law. Recently, the Council of Ministers approved the preliminary draft Law on Customer Service Services. A norm that now faces its
Customer service: touch points in the digital customer journey. That the digital transformation has modified purchasing habits and the customer experience per se is
Omnichannel contact center: how to create an omnichannel strategy from scratch? In the 21st century, with digitization very present when we talk about customer