Contact centers are a fundamental part of any company that seeks to establish effective communication with its customers. However, with increasing competition in the
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Nowadays, any company knows the value of customer service management. Their actions and satisfaction is the opportunity for a business to succeed, grow and