Welcome Instagram to EVOLUTION, one of the most frequently used social media channels in the world for Customer Service: it currently has more than 2 billion active users.
What do you do when you have doubts about a product or service? You get in touch with Customer Service on Instagram. You send a message to the company, a person responds immediately and clears up your doubts. Ready, it’s time to buy. Sounds easy, right? Unfortunately, there are still few companies that have incorporated it into their contact center. Or at least that they have managed it successfully.
With Instagram for Customer Service you have the possibility to stand out from your competitors. And your customers will love you!
With this integration you will be able to:
▫ Receive and send messages;
▫ images;
▫ videos;
▫ and audios, through Instagram.
This social network joins the list of channels that can already be managed from our omnichannel platform, EVOLUTION: voice, email, live chat, chatbot, WhatsApp, Telegram Messenger, X, Facebook and now, Instagram.