It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Working from home is not easy. As in many jobs, with the current situation of COVID19, Contact Centers have also had to transfer their
The COVID-19 virus has unleashed a global crisis in a few weeks, leading many countries to take extreme measures in the workplace since the