- December 10, 2020
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
Tag: servicio al cliente
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- June 9, 2020
A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning