September 19, 2023 How to get customers for call center and contact center Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the
July 26, 2023 What is AHT and how to minimize it A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning
December 10, 2020 Internationalization of customer service: tips to successfully achieve it For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The