Regardless of all technological innovations, the client always values receiving a personalized and quality service. In this article we analyze which are those customer
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The concept of user persona is of vital importance when designing a good strategy for the development and sale of a product or service.
Customer surveys have traditionally been one of the most widely used tools for conducting market research, measuring user satisfaction and, in general, for managing
When we ask ourselves basic questions such as what is a CRM or what CRM tools are the most appropriate for our business, everything
Introduction to GDPR The legal framework for data protection is about to undergo an important transformation at the European level, with the application of
The FCR or First Call Resolution is undoubtedly one of the most important Key Performance Indicators (KPIs) for a contact center. And this is
The data protection law that will begin to apply this year 2018 marks a turning point regarding all the processes of collection and protection
Very often, the field of learning and, in particular, the education sector, suffer from a certain slowness in adapting to the new training needs
Undoubtedly, all of us who are dedicated to topics related to customer service are aware of the enormous evolution that contact centers have experienced