Case Studies

Success Story Ingenes Institute

Ingenes is the main assisted reproduction institute in Mexico. The conduct patient research in genetics and human fertility and are backed by the Illinois Fertility Center as well as multiple LATAM organizations. 

Challenge

As the company was going through a high growth phase and was committed to improving the quality of customer care, they naturally selected the EVOLUTION software to support the achievement of their objectives of dealing with high volumes of inbound and outbound calls.

Solutions

ICR Evolution recommended its local certified partner Liber-tia Soluciones to conduct the implementation.

Together they developed an integration process with their various internal systems which enabled better patient management, both locally and remotely and always maintaining deployment costs at bay.

Thanks to the supervision and reporting module, Ingenes can make management decisions faster and avoid agent time wastage.

Impact

Evolution has met the expectations of the Ingenes Institute in terms of call center administration with a cost reduction, exhaustive campaign analysis and better data management.

Ingenes particularly enjoys how flexible the solution is to develop and configure forms, the interaction with inbound and outbound campaigns and the easy connectivity with other apps.

The flexibility of the software has enabled us to incorporate our requests fairly quickly, which makes ICR Evolution an essential component of our operation.

Miguel Angel León Lilí
Infrastructure Manager