Redefine the agent-experience in your contact center: simplify the daily work of your agents with the new interface of our Web Agent module
“The aim of this renewal was to simplify the lives of our clients. With our new Web Agent we want to offer a smarter and easier-to-use tool that helps agents perform more effectively in their daily tasks,” said Gabi Navarro, CEO of ICR Evolution.
New interface
Our Web Agent module has been completely redesigned with a focus on simplicity and efficiency. This new interface provides visual clarity and intuitive navigation. Enables instant understanding and significantly reduces learning times for agents.
But that’s not all!
Advanced telephony
The Advanced telephony feature allows agents to select the device they want to use for calls. This provides flexibility and ensures that they are always available to serve customers. In the office, at home, on the street, always available! This feature is designed to avoid possible setbacks and maximize communication rates.
Quick actions
Additionally, we introduce Quick actions, a tool focused 100% on productivity that allows agents to simplify complex telephone operations with a single click. From PIN changes to payment gateway transfers, Quick actions simplifies and streamlines everyday tasks, allowing agents to focus on delivering exceptional customer service.
This update represents a significant advance in the omnichannel management of our contact center software, offering a clearer and smarter agent experience than ever.