One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service. However, focusing on this area can bring enormous benefits. In this post, you will discover the reasons why you should consider incorporating omnichannel software in your startup and how you can take advantage of the opportunity to obtain free licenses for 3 months.
Strengthen your omnichannel strategy
While you may already be using different communication channels, have you considered how you can benefit from working across phone, email, live chat, chatbot, WhatsApp, Telegram, Messenger, and Twitter in a unified way? The answer is simple: your customers will be delighted if you are on all the channels they use every day to communicate. Even if you don’t use all of them yet, this is a great opportunity to start doing so.
Simplify the day to day of your business
Powerful customer support software can bring simplicity to your startup’s day-to-day operations. How? With a solution that connects your agents and managers, working in a unified and coordinated way. Also, if necessary, you can integrate the contact center solution with your CRM or other management systems for a more seamless experience. Your agents will be able to manage interactions from a single interface: the CRM interface. This provides efficiency and agility to your operations.
Improve your customer experience
Incorporating omnichannel software into your startup will not only simplify your internal operations, but it will also improve the customer experience. By being present in multiple communication channels, your customers will be able to choose the option that best suits them and receive prompt and personalized attention. This will strengthen the image of your brand and encourage customer loyalty.
Scalability and business growth
By investing in quality technology, you will be able to scale your operations and grow your business. Good customer service translates into loyal customers and increased sales. And here is the good news! Now you can take advantage of our program for startups and scaleups. Try EVOLUTION, our customer service software, with 3-month free licenses. Learn more about the program and start fueling your startup’s growth.
Customer service is a fundamental aspect for the success of any startup. By incorporating omnichannel software, you will be able to reinforce your strategy, simplify your operations, improve the customer experience and scale your business.
As a leading international omnichannel software development company, we want you to be aware of the wide range of channels available to you, including WhatsApp, Twitter, Facebook Messenger, Telegram, live chat, chatbots/voicebots, email, and voice.
Try EVOLUTION, a complete solution developed by ICR Evolution, with free licenses for 3 months. Request your demo here:
