Automotive
Omnichannel software for the automotive industry
Align the entire commercial process in the same customer service software, to follow up on leads and also focus on post-sales.
Mix of digital and traditional channels at your disposal
Let your customers get in touch where and when they need to. Manage all channels from a single interface and from day 1, without extra licenses.
Personalized relationship with each customer
Integrate your CRM with EVOLUTION to provide exclusive and personalized atention to each person. Manage everything from the CRM interface for an optimal agent experience.
Intelligent routing to save time and money
Set priorities, assign interactions according to agent skills, and instantly recognize customers for more satisfying interactions.
Accompany your leads in the sales and post-sales process with EVOLUTION
Real cases with real results
Get the most out of an omnichannel tool in your contact center. See how our clients do it:
Security
Security and stability in every interaction
We know that the information of your customers is the most valuable thing for you. That is why EVOLUTION supports a series of standards and protocols, designed to eliminate the possible risks of vulnerabilities.
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Supervision
Take full control of your contact center
Monitor the main metrics of your contact center with the Analytics panel: graphs, counters and key indicators at your fingertips.
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Autonomy
Manage your contact center activity with total autonomy
Our management modules allow you to intuitively define your omnichannel flows, define time rules, activate self-service IVR, define call-backs and much more.
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Additional features that you will enjoy in your contact center
- Automated Call Distribution
- Omnichannel blending
- Cloud or on-premise
- Call recording
- Interactive Voice Response
- CRM Integration
Transform the contact center into the protagonist of your business