Case Studies

Success Story TKS Outsourcing Group

Challenge

TKS matched with ICE because the software was flexible enough to adapt to the needs of each of their clients. TKS was also looking for a fully integrated solution for each of their business areas that would enable them to encompass the entire customer relationship management.

Solutions

TKS first decided to implement the EVOLUTION software in their debt collections area. They quickly saw improvements in productivity and personalization and went on to deploy the solution across all of their channels.

They also automated outbound dialing and email generation, lead contact strategies for several campaigns including legal acceptance of contracts. TKS  Group have achieved full contact history in their database as well as recording the actions resulting from each contact.

Impact

TKS group now has a direct line of communication through email and phone with its customers. They were also able to achieve full management of their business areas thanks to the depth of reporting which gives them  better analysis opportunities and a real time view of each campaign is unfolding.