The transparency, level of support, availability and aligned points of view have been key to the success of the project. HM Hospitales feel that trueIT and ICR have a good understanding of their processes which has allowed the contact center to grow with the business with added peace of mind.
The company also appreciates the level of freedom and control granted by the EVOLUTION software as they can monitor everything that happens in the contact center exhaustively, contributing to their patient-centric strategy.