In a context of continued high growth, HM Hospitales was looking to upgrade and integrate the phone systems of all their hospitals into a single system and overall, wanted to improve patient services. They were looking for a robust solution that would allow a professional and agile appointment management process.
They therefore decided to team up with us and trueIT Systems, as our software EVOLUTION not only fitted the requirements but also brought additional improvements such as patient data processing prior to routing the call to the best available agent.