Success story
Finca
Industry:
Retail & Services
Location:
Honduras
Number of agents:
5
CAMPAIGNS
Finca needed to manage different campaigns: debt collection, product promotion and launches.
COSTS
They needed a cost-effective solution that minimized initial implementation costs.
INTEGRATIONS
Finca was looking for omnichannel technology that was also compatible with technology they already used.
SALES
Two main goals for Finca were to increase its productivity and product sales.
Finca sells agricultural and animal care products in LATAM and is based in Honduras. Finca is focused on offering innovative products and services to keep its leading position in the region.
Our omnichannel software for Contact Center EVOLUTION, has become a key part of they day to day operations.
CHALLENGE
Finca needed to increase customer contact in a context of debt collection and agressive product promotion strategy and new product launch.
They trusted us and our software EVOLUTION, as they were looking for a cost-effective solution that would minimize initial deployment costs whilst still being compatible with Avaya technology they had recently acquired.
SOLUTION
We recommended Netel, one of our certified local partners, to conduct the implementation.
The telephony system includes a PBX IP Office 500 V2 and Finca uses the Designer app to develop applications and scripts for agents.
Our software has provided Finca with more personalization options, excellent compatibility and the guaranteed of a large base.
IMPACT
Finca observed an immediate uplift in productivity, especially with their products on sale. In addition, they noted a significant improvement in quality of service due to the use of the WebAgent application within EVOLUTION.
I’d recommend EVOLUTION to any company because of its easy and progressive deployment, enabling process development with no major technology investment.