Retail & services
Customer service software for retail & services
Manage all kind of campaigns with EVOLUTION. Your sales and support teams will have a powerful omnichannel tool that will help them successfully achieve their results.
Mix of digital and traditional channels at your disposal
Manage all channels from a single interface and from day 1, without extra licenses. Let your customers get in touch where and when they need to. Integrate your CRM for an optimal experience.
Unlimited scalability
Adapt your contact center to the needs of your retail or service business, which we know that can change over time. EVOLUTION adapts to your operations so you never have to overspend.
Speed up your sales with 4 automatic dialing modes
Immediately call the most interested leads at the right time and don’t miss a business opportunity!
Calls, IVR, campaigns and more, with EVOLUTION in your contact center
Real cases with real results
Build solid and trusting bonds with your customers with EVOLUTION in your contact center. See how our clients do it:
Supervision
Take full control of your contact center
In a world where the customer journey is increasingly complex, control and flexibility for changes is essential. Monitor the main metrics of your contact center with the Analytics panel: graphs, counters and key indicators at your fingertips.
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Security
Security and stability in every interaction
We know that the information of your customers is the most valuable thing for you. That is why EVOLUTION supports a series of standards and protocols, designed to eliminate the possible risks of vulnerabilities.
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Autonomy
Manage your contact center activity with total autonomy
Our management modules allow you to intuitively define your omnichannel flows, define time rules, activate self-service IVR, define call-backs and much more.
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Additional features that you will enjoy in your contact center
- Automated Call Distribution
- Omnichannel blending
- Cloud or on-premise
- Call recording
- Interactive Voice Response
- CRM Integration
Transform the contact center into the protagonist of your business