Case Studies

Success Story Finca

Finca sells agricultural and animal care products in LATAM and is based in Honduras. Finca is focused on offering innovative products and services to keep its leading position in the region.

Challenge

Finca needed to increase customer contact in a context of debt collection and agressive producto promotion strategy and new product launch. They placed their trust in ICR Evolution as they were looking for a cost effective solution that would minimize initial deployment costs whilst still being compatible with Avaya technology they had recently acquired.

Solutions

ICR Evolution recommended Netel, one of their certified local partners, to conduct the implementation.

The telephony system includes a PBX IP Office 500 V2 and Finca uses the Designer app to develop applications and scripts for agents.

The software has provided Finca with more personalization options, excellent compatibility and the guaranteed of a large base.

Impact

Finca observed an immediate uplift in productivity, especially with their products on sale. In addition, they noted a significant improvement in quality of service due to the use of the WebAgent application within EVOLUTION.

I’d recommend Evolution to any company because of its easy and progressive deployment, enabling process development with no major technology investment.

Carlos Carbajal
IT Manager at Finca