Insurance
Omnichannel software for your insurance company
Improve the satisfaction of your policyholders with a contact center solution that speeds up the service of policies, claims and new business. Enjoy a perfect software for insurance companies.
Mix of digital and traditional channels at your disposal
Let your customers get in touch where and when they need to with a software for your insurance company. Manage all channels from a single interface and from day 1, without extra licenses.
Personalized relationship with your members
Integrate your CRM with EVOLUTION to provide exclusive and personalized attention to each person. Manage everything from the CRM interface for an optimal agent experience.
Intelligent routing to save time and money with a software for insurance company
Set priorities, assign interactions according to agent skills, and instantly recognize customers for more satisfying interactions.
Omnichannel + human touch in the contact center of your insurance company
Real cases with real results
Accompany your customers throughout the customer journey. See how our clients do it:
Security
Security and stability in every interaction with a software for insurance companies
We know that the information of your members is the most valuable thing for you. That is why EVOLUTION supports a series of standards and protocols, designed to eliminate the possible risks of vulnerabilities.
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Supervision
Take full control of your contact center
Monitor the main metrics of your contact center with the Analytics panel: graphs, counters and key indicators at your fingertips.
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Autonomy
Manage your contact center activity with total autonomy
Our management modules allow you to intuitively define your omnichannel flows, define time rules, activate self-service IVR, define call-backs and much more.
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Additional features that you will enjoy in your contact center
- Automated Call Distribution
- Omnichannel blending
- Cloud or on-premise
- Call recording
- Interactive Voice Response
- CRM Integration
Transform the contact center into the protagonist of your business