Utilities
Contact center software for your utility company
Manage inbound and outbound campaigns with EVOLUTION. Accompany your leads in the sales process, manage your customer service, answer FAQs with IVR and more.
Mix of digital and traditional channels at your disposal
Manage all channels from a single interface and from day 1, without extra licenses. Let your customers get in touch where and when they need to. Integrate your CRM for an optimal experience.
24/7 availability with IVR
Welcome your customers to the contact center with IVR. You will save time and money by automatically answering questions and assigning contacts to the best prepared agents for each case.
Intelligent routing to save time and money
Set priorities, assign interactions according to agent skills, and instantly recognize customers for more satisfying interactions.
Calls, IVR, campaigns and more, with EVOLUTION in your contact center
Real cases with real results
Get the most out of omnichannel blending in the customer service of your utility company. See how our clients do it:
Security
Security and stability in every interaction
We know that the information of your customers is the most valuable thing for you. That is why EVOLUTION supports a series of standards and protocols, designed to eliminate the possible risks of vulnerabilities.
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Supervision
Take full control of your contact center
Monitor the main metrics of your contact center with the Analytics panel: graphs, counters and key indicators at your fingertips.
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Autonomy
Manage your contact center activity with total autonomy
Our management modules allow you to intuitively define your omnichannel flows, define time rules, activate self-service IVR, define call-backs and much more.
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Additional features that you will enjoy in your contact center
- Automated Call Distribution
- CRM Integration
- Cloud or on-premise
- Call recording
- Interactive Voice Response
- Omnichannel blending
Transform the contact center into the protagonist of your business