Success story
New Spirit Express Services
Industry:
Services
Location:
Dominican Republic
Number of agents:
10
QUALITY
NES chooses only the best technology on the market to ensure it lives up to its ambitions and this is reflected in the quality of its services.
24/7
Its call center and support service are available 24/7, 365 days a year, so software stability is key.
CHANNELS
They were looking for software that could streamline their daily operations through multiple service channels.
SERVICE
In addition to being agile, the contact center software had to provide personalized responses for outstanding customer service.
New Spirit Express Services (NES) is a dominican company specialising in courier services. They are recognized as leaders thanks to their professionalism, efficiency and personalized solutions.
Our omnichannel software for Contact Center EVOLUTION, has become a key part of they day to day operations.
CHALLENGE
NES is keen to only choose the best technology in the market to match their ambitions and this is reflected in the quality of their services. Their call center and helpdesk is available 24/7, 365 days a year to support with package tracking and customer queries, following very strict standardized procedures.
They were looking for a software that could make their daily operations more agile across multiple care channels.
SOLUTION
Our EVOLUTION platform enables NES to establish lasting and successful relationships with their customers in a personalized and productive manner thanks to the omnichannel functionalities. It’s a 100% SIP platform, with rapid integration with internal tools.
IMPACT
NES uses our software for channels such as email, back office and call handling. Our sofware has proven to be secure, reliable and scalable, and excellent value for money for NES.
No matter where they are or what time it is, our customers can ask for help and receive excellent care thanks to the omnichannel functions in EVOLUTION.