Success story
BankVision
Industry:
Banking & Finance
Location:
Colombia
Number of agents:
5
SUPPORT
Among BankVision’s decision criteria was the possibility of access to technical support.
AGENTLESS
For the loan application system, a verification call needed to be automatically executed.
MANAGEMENT
BankVision needed to develop the scripts in-house, directly in the loan application platform.
QUALITY
BankVision’s contact center advisors are highly qualified and offer real interaction with customers, rather than simply reading from a script.
BankVision is a solution provider for financial services entities and uses our software EVOLUTION to provide call center services to Banco Agrario de Colombia, which is a public bank service for agricultural businesses in Colombia.
CHALLENGE
BankVision appointed our software as their provider because the solution is well suited to their client’s need and we offer technical support.
Their advisors in the contact center are highly qualified and offer a real interaction with customers, as opposed to simply reading from a script.
SOLUTION
BankVision chose Solyred as one of our certified local partners to conduct the implementation.
The integration was painless and in spite of the distance, we have developed a close relationship aimed at adapting specific processes such as a verification call for loan requests.
IMPACT
The system is hosted in a datacenter and interfaces directly with the loan request system. Services are executed over virtual machines in a single physical server, with no performance issues and with optimal response times.
The scripts were developed on Asp.net directly on the loan request platform.
BankVision has selected EVOLUTION as their omnichannel solution because it fits well with their customers' needs and we offer exceptional quality technical support.