More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft Dynamics.
With this native integration, you will be able to fully manage customer interactions from a single environment: the CRM platform. The agent will have access to all phone functionalities of our EVOLUTION software from their CRM in a centralized way, avoiding switching from one app to another.
Although we already offered custom developments to integrate our software EVOLUTION with different CRMs, we have now moved forward with a connector that offers native integrations with Salesforce, Zoho and Microsoft Dynamics CRMs.
The main goal of this development is to offer comfort to agents so that they can carry out their customer service tasks from a single environment, the CRM.
Agents will be able to:
- carry out all interactions from a single dashboard;
- make and receive calls with customer data;
- add contact history and recordings of previous interactions;
- qualify the reasons for the contact;
- and request breaks.
Everything from the panel natively embedded in the CRM screens.
On the other hand, the second goal is to be able to get the most out of the combination of information provided by the CRM and our software EVOLUTION. By integrating both platforms, the team will have access to privileged information, obtaining an even more complete vision of each client. In this way, it will give you the necessary tools to do your job efficiently.
- Saving time and resources,
- increased sales,
- maximum agent productivity,
- increase in the rate of successful contacts,
- better customer and agent experience,
- fluid conversations and tangible results,
are some of the benefits offered by EVOLUTION Connect.
Integrate EVOLUTION with any CRM you need
Although we are already working on more native integrations, you can currently integrate other CRMs thanks to the powerful APIs we offer. No more excuses! Integrate now your Contact Center and your CRM. In this video you can learn more about EVOLUTION Connect and how it can help you increase your sales.
Do you have questions about our software EVOLUTION? Do you want to know more about EVOLUTION Connect? Request a personalized demo!