Digitization is almost mandatory for many areas of the economy, it implies the use of more and more data and this makes us more vulnerable than ever before.
Automation, greater capacity to control production or agility in communications will favor an economic reactivation, but will cybersecurity be challenged by the emerging risks of 5G and the IoT? Hackers seem to have been busy during the pandemic…, so what can we expect in 2021? What are the risks that companies face? How can contact centers prevent cyber threats?