Impress your customer with faster email responses
Reply better and faster, handling large volumes of emails, and unify the replies of the team as if they were one person.
Suitable Agents
- Efficiently receive, route and assign incoming emails to the right agents.
Personalization
- It doesn’t matter in which channel the communication has started, you can always send personalized emails to continue the management in this way.
Email analysis
- Analyze the subject of incoming emails to provide automatic responses and reduce the number of inquiries handled by agents or for incoming emails to be handled by the most appropriate agent.
Increase agent productivity
- Customer service advisors can use pre-approved templates to provide a consistent message, free from typographical errors, and providing a unified image of your business. You can also save predefined attachments to speed up each interaction.
Immediate responses
- Empower your agents with the necessary tools to provide quick and efficient responses to emails, avoiding endless back and forth to obtain information that delay the resolution of the query. Your customers will be surprised and will appreciate the quick management!
Increase agent productivity with efficient email management
Control large volumes of emails in a coordinated way, in harmony with the other communication channels. Keep the interactions thread with the history of each contact always in view.
Download Datasheet about Email Management
