Ebooks

Employee Experience

Use all of your Contact Center

Employee Experience is about purposefully achieving employee engagement in the company and job satisfaction. In this ebook we elaborate on a range of pillars that will help you design an effective and adequate EX depending on your business and employees, for better talent retention and reduced turnover in the contact center.

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The CEO of SmartCex insists on the key aspects of employee engagement, beyond financial treatment and work atmosphere.
Agustí Molias
Developing a rango of experiences to adjust employee perception and expectations closer to their reality
Considering employees as individuals within the company. No two people are the same, no two companies are the same!
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