- January 26, 2023
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Tag: Customer Care
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
- December 20, 2022
If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an
- December 15, 2021
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
- November 24, 2021
Neither you nor I are centennials, that’s clear. So surely we need help to understand what happens inside the mind of these young people
- November 18, 2021
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
- September 29, 2021
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but
- August 24, 2021
We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
- December 10, 2020
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
- November 10, 2020
Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink