We renewed ourselves to offer a superior agent experience
Our Web Agent module has been completely redesigned with a focus on simplicity and efficiency. This new interface provides visual clarity and intuitive navigation. This enables instant understanding and significantly reduces learning times for agents. With this update, we aim to simplify your omnichannel management through a more fluid and productive agent experience.
“The aim of this renewal was to simplify the lives of our clients. With our renewed Web Agent we want to offer a smarter and easier-to-use tool that helps agents perform more effectively in their daily lives,” said Gabi Navarro, CEO of ICR. Evolution.
New features for your contact center agents
But that’s not all! The Advanced Telephony feature now allows agents to select the device they want to use for calls. It provides flexibility and ensures they are always available to serve customers. In the office, at home, on the street, always available! This feature is designed to avoid possible setbacks and maximize communication rates.
In addition, we launch Quick Actions, a tool focused 100% on productivity. It allows agents to simplify complex phone operations with a single click. From PIN changes to payment gateway transfers, Quick Actions simplifies and streamlines everyday tasks, allowing agents to focus on delivering exceptional customer service.
“With these new functionalities, we are redefining the agent experience in contact center management. Our goal is to provide them with the necessary tools so that they can carry out their responsibilities more efficiently and improve their performance,” Navarro added.
In short, this update represents a significant advance in omnichannel management, delivering a clearer and smarter agent experience than ever.
Do you want to know more about ICR Evolution?
We invite you to request a demo of our omnichannel contact center software so you can see in detail the functionalities that will take your business to new levels of excellence.
