Introduction to GDPR The legal framework for data protection is about to undergo an important transformation at the European level, with the application of
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
The data protection law that will begin to apply this year 2018 marks a turning point regarding all the processes of collection and protection
KPIs or Key Performance Indicators are defined as a metric that allows for the measurement of the efficiency of something you’re doing, for example,